Your car is one of your biggest investments, so when it’s time for service, only the most experienced auto body shop will do. While there’s countless shops that claim to offer exceptional service, how do you choose the best one? Not only do you want a knowledgeable and experienced mechanic, but fairness and transparency are also key. Here, Atlanta Auto Collision will explore the top ways to choose a reliable auto body shop and the service and repair standards you should expect.
Where Should I Take My Car To Get Fixed?
For car owners, this is one of the most asked questions. You want a auto body shop that’s reliable, but you don’t want to pay an arm and a leg. When choosing an auto body shop, consider the following factors:
Experience – Without a doubt, one of the most important factors for any auto body shop is their experience. You don’t want to take your car to mechanics who have no idea how to work on it. Before you drop your car off, take a few minutes and ask about their experience with your make and model car. For popular brands like Honda or Camry, the chances are high that the mechanics have extensive knowledge of how to service the vehicle; however, for exotic or luxury cars, your options may be more limited.
Certifications – While every state has different certification and licensing requirements for auto body shops, all shops must comply with general safety regulations. The National Institute for Automotive Service Excellence has nine certificates available that any shop can obtain. They include:
- I-CAR
- ASE
- Welding certification
- Paint certification
- OEM certification
- Automotive transmission/ transaxle
- Electrical/ electronic systems
- Assured Performance
- Suspension and steering
Choosing an auto body shop like Atlanta Auto Collision with certifications specific to your car’s issues is a great way to know they have the skills necessary to provide excellent service. One certification to keep an eye out for is the Industry Conference on Auto Collision Repair or I-CAR. This certificate shows the shop exemplifies the highest industry standards and technician expertise.
Service Warranty – Auto body shops that offer service warranties provide added peace of mind. They may also provide a warranty on parts, depending on the service you choose. Many shops offer after-market or factory-authorized parts, which may or may not be covered but can save you a significant amount of money. Be sure to ask your local mechanic about all warranties prior to service.
Customer Reviews – Customer reviews are often a great way to get a good feel for an auto body shop. You can see the type of experience others had and if they would go back. Reviews give you an inside look into the type of quality you can expect and help you decide which shops to try and which to avoid. Check out our reviews today!
Independent Auto Body Shop Benefits
Another common question when choosing an auto body shop is whether to go to a chain or an independent mechanic. Many people believe they’ll get better or more reliable service by using a well-known company, but that’s not always the case. In fact, many of the most recognizable names have the backing of million-dollar companies, so they don’t have as much to lose if they don’t provide exceptional service.
Independent shops like Atlanta Auto Collision, on the other hand, rely completely on local customers to keep us in business. If we don’t do a good job on your vehicle, we suffer the consequences. Here are a few benefits to choosing an independent auto shop instead of a franchise.
- Personal Service – When you use Atlanta Auto Collision, you can enjoy more personalized service. Over time, we develop a relationship, and we get to know your car and how it works so we can provide more comprehensive service.
- Transparency – Since independent shops rely on word-of-mouth to grow, they go the extra mile to deliver exceptional service. They’re often more trustworthy and transparent about everything from pricing to the issues at hand.
- Flexibility – Scheduling service with Atlanta Auto Collision is often easier and more convenient than the larger companies. We are more likely to come in earlier, stay later, or help you on the weekends if you need it.
- Experience – Many smaller shops like Atlanta Auto Collision are run by highly experienced mechanics who have spent years working on vehicles. We pride ourselves on our knowledge and work ethic, which is why we often provide the best service.
Service & Repair Standards
All auto body shops should meet numerous service and repair standards surrounding quality, safety, and customer service.
Quality – All reputable auto body shops are required to meet OEM collision repair standards. Quality control should be a part of every step in the repair process, ensuring your vehicle is serviced safely and reliably.
Safety – In order to meet industry standards, an auto body shop should follow multiple safety standards, including:
- Using a safety checklist
- Following Safety Rules
- Being OSHA Compliant
Customer Service
You can learn a lot about an auto body shop through their customer service and how they treat their clients. They must display professionalism and provide prompt and courteous assistance. You should also see if they are a member of the BBB, have AAA-approved auto repair status, and if they’re involved in the community.
Mechanic Qualifications
Only use an auto body shop that employs qualified mechanics who have ASE (Automotive Service Excellence) certifications or trade school diplomas.
Choosing an auto body shop is an important decision that you don’t want to take lightly. Ensuring you choose a shop with highly experienced mechanics, the right certifications, good reviews, and a commitment to providing excellent service will give you the best chance of success. Finding an auto body shop you trust will give you peace of mind and make car ownership even more enjoyable. Be sure to give us a call today to learn more! We look forward to speaking with you and helping out with your vehicle.
